“It was my first time renting an RV and they could not have made it any easier. They were polite, professional, and very accommodating. The RV was perfect for the event I attended. It was a 4 day festival in the desert and everything was perfect. Thank you Mike and our staff for making this experience flawless and amazing. I will definitely be recommending you to everyone.”
Resources · Cancellations
Cancellation Policy
What happens if your plans change. Questions? Call or text 619-935-3733.
By Mike Katz, Principal Founder, Stress Free RVsUpdated
Policy update
Our cancellation policy has changed. The new policy applies to reservations with a trip start date on or after January 1, 2027. Reservations with a trip start date before January 1, 2027 keep the 2026 policy.
Trip starts before Jan 1, 20272026 policy
Trip starts on or after Jan 1, 20272027 policy
2027 Policy
Applies to reservations with a trip start date on or after January 1, 2027.
System Processing Fee
- A System Processing Fee of 10% applies to all bookings and line items.
- It is waived when you pay by direct payment (Zelle, ACH, Cash App).
- The System Processing Fee is non-refundable.
Payment options
- Option A, Pay in Full & Save: pay 100% at booking and save 5% on the rental (up to $150). Non-refundable after the 24-hour grace period.
- Option B, Reserve with 50%: pay 50% at booking; the balance is charged automatically 30 days before check-in. If you cancel before the balance is charged, the deposit is non-refundable and the balance is waived. Once the balance is charged, the reservation is non-refundable.
- Reservations made within 30 days of check-in require payment in full.
Optional Flex Cancellation (add at booking only, no reason required)
- Flex, 10% of the rental total (minimum $99): cancel for any reason up to 14 days before check-in for a refund of rental charges paid.
- Flex Plus, 20% of the rental total (minimum $149): cancel for any reason up to 7 days before check-in for a refund of rental charges paid. Not available for Major Event Reservations, including but not limited to Burning Man, EDC, Coachella and Stagecoach.
- Flex Cancellation is an optional fee waiver offered by Stress Free RVs; it is not insurance.
Failed payments
- Each failed scheduled payment incurs a $75 failed payment fee. Multiple failed attempts within the same 24-hour period count as one failure.
- After the first failure you have 48 hours from notice to update your payment method; after a second failure, 24 hours.
- Reservations with unresolved payment failures are canceled, and amounts paid are subject to this policy.
All reservations
- 24-hour grace period: cancel within 24 hours of booking for a full refund, as long as check-in is 7 or more days away.
- If Stress Free RVs cancels or cannot provide the unit, you receive a full refund.
- Flex fees, System Processing Fees and failed payment fees are non-refundable. Taxes are refunded on any refunded rental amount.
- No refunds for early returns or unused nights.
- Security deposits are governed separately by the Rental Agreement.
- Refunds are issued to the original payment method within 10 business days (Zelle payments are refunded via Zelle).
2026 Policy
Applies to reservations with a trip start date before January 1, 2027.
- Free cancellation within 24 hours of booking (excluding same-day reservations).
- Nightly rates are non-refundable.
- Refunds on unused line items only if canceled 30+ days before the trip start.
- No refunds within 14 days of the trip start.
- Failure to qualify for insurance, refusal to sign documents, or an unsafe operation determination may result in forfeiture.
Cancellation Questions
Which policy applies to my reservation?
It depends on your trip start date, not the date you booked. If your trip starts before January 1, 2027, the 2026 policy applies. If your trip starts on or after January 1, 2027, the 2027 policy applies, even if you booked in 2026.
Can I add Flex Cancellation after I book?
No. Flex and Flex Plus can only be added at the time of booking.
Is Flex Cancellation insurance?
No. Flex Cancellation is an optional fee waiver offered by Stress Free RVs. It is not insurance.
What if Stress Free RVs has to cancel?
If we cancel or cannot provide the unit, you receive a full refund under either policy.
Do I get money back if I return early?
No. There are no refunds for early returns or unused nights.
How do I cancel?
Call or text 619-935-3733 or email Mike@StressFreeGroup.com. The time we receive your request is the time used for the policy.
This page summarizes Section 3 of the Rental Agreement Terms & Conditions. Security deposits are covered by the Rental Agreement. If anything here differs from your signed rental documents, the signed documents control.